NHB urges patients to utilize customer evaluation tool
By Patricia Binns
| | February 13, 2003
MCRD/ERR PARRIS ISLAND, S.C. --
In October 2003, Naval Hospital Beaufort implemented the Interactive Customer Evaluation system.
ICE is an Internet-based customer evaluation system that allows our customers to tell us how we are doing.
It also helps the command in addressing both positive and negative feedback in a more efficient and effective manner. Web-based comment cards are available for all clinics and departments located within the main hospital building as well as those at the Branch Medical Clinics at Parris Island and MCAS Beaufort.
Beginning this month, computer stations to access the ICE Web site are available at all three locations that provide services to NHB beneficiaries.
Customers are invited to visit the ICE computer station and complete a comment card after receiving a service or product. The survey takes only a few minutes to complete and there is also a space for additional comments. You may also leave your contact information and a customer representative will provide feedback regarding your input.
Easy-to-follow instructions are posted at each computer station to assist customers in accessing the appropriate service provider.
You may also complete the comment card by logging onto http://ice.disa.mil or the Naval Hospital's site, www.nhbeaufort.med.navy.mil, and clicking on the ICE site link.
Naval Hospital Beaufort has accepted the challenge to become known as a "World Class" organization by providing the highest quality health care services. The beneficiaries are the most valuable customers, so please let NHB staff know what you think.
The customers' comments and thoughts mean a great deal to the staff of NHB and provide a great tool to measure the hospital's customer service support.